Returns &
Refunds
Your satisfaction is our top priority. Here you'll find all information about the return process, conditions, and refunds.
Return in 3 Steps
Simple, free, and hassle-free. Your return will be on its way in just a few minutes.
Send us an email to info@uveekai.com with your order number. Alternatively, use the return function in your customer account.
Depending on your country, you'll receive either a QR code (no printer needed) or a printable shipping label. Simply drop off your parcel at the nearest service point. For details on which option is available in your country, see our FAQ.
After receiving and inspecting your return, we'll refund the purchase price within 5–7 business days to your original payment method.
Return Conditions & Refund
To ensure your return is processed smoothly, please note the following conditions. Refunds are always issued to the original payment method.
Return Conditions
- 30-day return policy from receipt of goods
- Items unworn and with original tags
- Please include original packaging
- Free return via DHL (within Germany)
Refund by Payment Method
| Credit Card | 5-7 business days |
| PayPal | 3-5 business days |
| Klarna | See Klarna app |
| Apple Pay / Google Pay | 5-7 business days |
Exchange
Want a different size or colour? Return the original item (free returns within 30 days) and place a new order for the size or colour you prefer. We refund the original purchase via your original payment method as soon as the return reaches us. Need help choosing? Our customer service team is happy to assist via the contact form.
Defective Items
Contact us at info@uveekai.com with photos of the defect. We'll arrange a replacement immediately — at no cost to you.
What to Do if There's a Delivery Problem?
If something goes wrong with your delivery, we've got you covered. Whether your parcel never arrives or you receive the wrong item, we'll resolve it quickly and at no cost to you.
Order Never Arrived
If your parcel doesn't reach you, first check the tracking link in your shipping confirmation. If the status remains unchanged for several days, contact us via our contact form or at info@uveekai.com. We'll start an investigation with DHL and — if the parcel cannot be located — arrange either a replacement shipment or a full refund to your original payment method within 14 business days.
Wrong Item Received
If you receive an item different from what you ordered, contact us within 14 days via our contact form or at info@uveekai.com. We'll send you a free return label right away and make sure you receive the correct item — either as a replacement shipment or as a full refund. We cover all shipping costs for the wrong delivery.
Still Have Questions?
Find answers to common questions about orders, shipping, and returns in our FAQ. Or contact us directly.
CUSTOMER SUPPORT
Our fast and responsive support team responds to your inquiries within 24 hours on business days.
FAST SHIPPING & FREE DELIVERY
Most orders arrive within 3-5 business days and ship free on orders over €75.
PAYMENT OPTIONS
Choose from secure options like credit card, PayPal, Apple Pay, Google Pay and Klarna.
30-DAY RETURNS
Easy and free returns within 30 days.
